User Terms & Conditions

1. All customers must pay by Visa or MasterCard
2. Prices do not include HST
3. Prices are subject to change without notice
4. All returns must be sent back within 15 days in a re-saleable condition or a 20% re-stocking fee will be charged
5. Balances over 30 days will incur 2% monthly finance charge
6. We are not responsible for typing errors, pricing errors or manufacturer price increase

Shipping and Delivery

All orders over $300 will qualify for free shipping within most major centers in Canada. Shipments to remote areas may be subject to additional shipping charges and you will be advised before your items are shipped. Orders below $300 will be subject to the Purolator listed shipping rate. Orders placed before noon are usually packed and shipped that day as long as they are in stock. Delivery times will vary based on recipient’s location but typically will arrive within 1-3 days.

Heavy & Hazardous Goods

Due to the extra fees associated with shipping of heavy and hazardous goods, there will be a surcharge of $15 per shipment of such products. Under the Canadian Transportation of Dangerous Goods Act and Regulations, the following products and similar type products are deemed hazardous: chemiclave solutions, evacuation cleaners, isopropyl alcohol, certain disinfectants, and all aerosol products

Temperature Sensitive Goods

Products that are temperature sensitive (i.e. anesthetics) and require shipping in a controlled environment are subject to additional charges.